"If you don't measure results, you can't tell success from failure.
If you can't see success, you can't reward it.
If you can't reward success, you're probably rewarding failure.
If you can see success, you can't learn from it.
If you can't recognize failure, you can't correct it.
If you can't demonstrate results, you can't win public support."
David Osborne & Tom Gaebler in Reinventing Government